Terms of Service
These terms govern use of the alvillas website and the owner portal. The management relationship itself is governed by the signed management agreement for your villa, which takes precedence wherever the two differ.
Using this site
The site describes our services to villa owners. It is not a booking platform and no reservation can be made through it. Information here is offered in good faith and does not form an offer or a quotation.
Requesting a proposal
Submitting the contact form starts a conversation, nothing more. It does not create a contract, reserve capacity, or oblige either side to proceed. We assess each villa before offering terms and we do decline properties we cannot run well.
Commission and fees
Commission is charged on net accommodation revenue after platform fees, at the rate stated in your management agreement. Operational costs are passed through at cost with receipts. Guest cleaning fees are paid to the housekeeping team. Concierge revenue sits outside commission and is shared as set out in your agreement.
Figures shown on this site are illustrative and do not constitute a quotation or a projection of earnings.
The owner portal
Access to the portal is by a code issued per property. You are responsible for keeping your code confidential and telling us promptly if it is lost or shared. We may reissue or revoke a code at any time, and will do so on request.
Portal figures are provided for information. The monthly statement is the definitive record.
Your responsibilities as an owner
You confirm that you are entitled to let the property, that it is insured for short-term letting, and that it complies with local requirements. You agree to give us accurate ownership and tax information and reasonable access for our team and suppliers.
Term and termination
Either side may end the management agreement on thirty days written notice, with no penalty. Confirmed bookings that fall after the notice period will be handled as set out in your agreement. Your photography, listing copy and guest history are yours and are handed over on request.
Liability
We are liable for our own negligence and for failing to perform the services with reasonable skill and care. We are not liable for loss caused by matters outside our control, including platform outages, guest conduct, or events beyond reasonable anticipation. Nothing in these terms limits liability that cannot be limited by law.
[Placeholder: liability cap and insurance position to be confirmed with legal counsel.]
Intellectual property
The alvillas name, marks and site content belong to us. Photography and copy produced for your villa are licensed to you for use with your property, including after the agreement ends.
Governing law
These terms are governed by Moroccan law and the courts of [Placeholder: city] have jurisdiction.
Questions about any of this?
Write to us and a person will answer, usually within about two hours.